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Centaur Product Showcase
May 24, 2010
At Centaur Floor Systems we strive to develop optimum customer loyalty and to offer you a better experience. From the sales process to product delivery to service after the sale -- our customer relationship is our #1 concern.
The following is a list of intangibles that we work on to develop a better customer relationship. Please let us know if we are being successful and if not in what areas we need to improve.
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Work with me : Know my needs and issues. Engage me by showing me the customers who are benefiting from doing business with you.
Prepare for me: Show me you have done your homework about my situation, not just yours.
Don't waste my time: Don't ask me what you could have found out on your own.
Tell me the truth: Truth leads to trust. I need to trust you in order to have a relationship with you.
Tell me how I can utilize your product to build my business.
Tell me how I profit from the relationship: I want to know how I profit from buying. And I want to know that you know.
Show me the value in your product and services.
Make it easy for me to do business with you.
Make service available when I need it.
Be friendly to me: If I'm going to establish a relationship with you, I want it to be a friendly one.
Respond quickly: If I call you, it's because I need you, and I need response now.
Deliver on time: When you tell me it's going to be there, I expect it. And it helps reinforce my feeling that you know and meet my expectations.
Have answers for me when I need them: I have questions about how your product works.
Stay in touch with me: Keep me informed on a proactive basis. Make your messages more about me than you.
Keep your promises: If you tell me something will happen, make it happen.
Be a partner, not a vendor: Tell me how we will work together. And then prove it by your deeds.
Serve me: I need to feel that service after the sale is more important than the emotion leading up to the order. |
We thank you for your continued support and will continuously strive to develop a strong customer relationship and loyalty.
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